Effective date: 15 November 2026
Echt Social (Private) Limited (“Echt Social”) operates this public agency website. Our postal address is No. 24/2, 2nd Lane, Egodawatta Road, Boralesgamuwa, Sri Lanka. You can contact us about privacy at [email protected] or +94 77 914 6459.
Information we receive
When you send an enquiry, we receive your name, work email address, company, optional service area and project brief. The form requires your consent to contact you about the enquiry. You may also contact us by email or phone and choose what to share.
Our hosting and security providers receive technical information needed to deliver and protect the website, such as IP address, device and browser details, requested pages and access times. The enquiry form uses a hidden anti-spam field and temporarily hashes connection details to limit repeat submissions. Please do not put sensitive personal information in a project brief.
How we use it
We use enquiry information to respond to you, discuss a possible project, keep a record of that discussion, prevent abuse and meet applicable legal or accounting obligations. An enquiry does not sign you up for marketing emails. We do not sell enquiry information.
The form emails the enquiry to [email protected]. It does not publish your message or store a permanent enquiry record in the WordPress database.
Cookies, analytics and media
The website uses functions needed for hosting, security and WordPress editor sign-in. At launch, the custom website does not include Google Analytics, Google Tag Manager, Meta Pixel, Hotjar or Microsoft Clarity. Kinsta provides operational website analytics from access logs. Public page checks found a Cloudflare bot-protection cookie named __cf_bm; WordPress also uses sign-in cookies for editors. Kinsta and Cloudflare may use other security cookies where needed. Selected films are delivered from Kinsta-hosted media through its content delivery network.
If we later add non-essential analytics, advertising tags or third-party video embeds, we will update this notice and provide any required cookie choice. Links to Instagram, YouTube and other external sites lead to services with their own privacy practices.
Service providers and locations
Kinsta hosts the WordPress website in Singapore and delivers its transactional email through MailChannels. Cloudflare manages our DNS and may provide website security and delivery. Google Workspace hosts the enquiry inbox. These providers process the information needed to deliver their services and may handle support or connection data outside Sri Lanka. We may also share information with professional advisers or authorities when reasonably necessary for a legitimate business or legal purpose.
Retention
If an enquiry does not become a client engagement, we delete or anonymise its email and any CRM copy 12 months after the last meaningful contact, unless an applicable obligation requires longer retention. Client project and accounting records follow a separate retention schedule. Kinsta’s access-log analytics dataset is retained for up to 30 days; other operational and security logs follow the providers’ settings. A temporary form receipt expires after five minutes, and the repeat-submission limit lasts 90 seconds.
Your requests
Email [email protected] if you want to ask what information we hold about you, correct it, request deletion where appropriate, or object to further use of your enquiry. We may need to verify your identity and retain records required by law. Browser settings can control cookies, although blocking security cookies may affect access to the site.
Echt Reporter
This notice covers the public Echt Social agency website and its enquiries. Echt Reporter is a separate reporting product or service with its own notices, contracts and access controls. Visiting this website does not enrol you in Echt Reporter or give us access to your advertising accounts.
Changes
We will update this notice when the website’s data flows or providers change. The effective date above will show when the current version began to apply.